[Resolved]  MakeMyTrip India — cheating fraud

Address:

400031

Hi... I had booked a round trip flight from delhi to keflavik on 7th nov through mmt in wow airlines. The travel date was 25 jan & return on 2nd feb. I am resident of mumbai so i had booked connecting flights mum - delhi delhi - mumbai. On 24 th jan when i tried to do web check-in it did not happen. Assuming to be a system error again tried on 25 jan morning. Again it did not happen. When call centre of wow airlines was contacted they said flight has been cancelled long back & they have informed all the customers through mail. When i told them i have not received any mail from wow neither mmt, they said there are no communication details with your pnr. This debacle has been caused by mmt by not providing my contact details to the airlines and also not sending me communication regarding flight cancellation so that i could have reschedule my flight. Mmt provided me rescheduling option from mumbai but it was mostly via london which required a transit visa. Mmt staff had no clarity on the visa requirements also through london. All this led to me reschedule on my own next day. I have incurred 90000 more than i originally incurred... Mmt has given me only 20000 & did not give 5000 travel voucher which they had promised on mail. All my budget has gone hay wire & i have incurred a loss of 70000. Also flight refund they gave me after 4 months of flight cancellation. Flight was cancelled on 9 th nov itself which wow airlines has confirmed on call. This means mmt has used my money for 4 months & shamlessly also has not provided the basic communication. It is their responsibility to do the communication when they have all my contact details & they have sent tickets on that i'd & phone number. Then why such error. Also mmt fooled me hotel reservation part. Since my trip was rescheduled my hotel reservation was to be altered by one day. I contacted mmt through mail. They said hotel has rejected the request. When i contacted hotel in iceland directly they accommodated me immediately without any cost. This means mmt has misguided me in this also & wanted to make money out of it. I just want refund of what i have incurred extra i. E 70000 extra. I have all the mail communication from mmt as required to prove them wrong.. It's time we should teach this big brands a lesson & shake their brand value don't know how but something must be done