MakeMyTrip India — cheating in hotel booking

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Worst hotel booked by MMT for us at Hanoi
We passed through an unforgettable and worst experience of a hotel booked for us during our multi country visit in Nov. last week., at Hanoi in Vietnam.
During our stay there, when we communicated our diificulties to some Utkarsh Singh, soon, and he promised us to solve the issue and revert back soon. Neither their local suppier not any one from MMT reverted back or replied or solved the issues as if not solvable in other country.MMT was not bothered once money is collected beforehand.
The Hotel Atrium, Hanoi was pathetic, inconvenient, dirty and like a third class gas chamber.
I was with family, for my pleasure trip, The question was of choice of hotel/ or our accommodation, which was highly incorrect, amidst tall claims, where ANYONE can be upset.
1.The 10X10 room was having leaking of water from one wall which soaked our bag full of fresh clothes in one night. The water was collected on floor, which was needing moping twice by worker, when reported at the front desk. The source of water may be likely from air conditioner drain pipe, which was opening in room!!
2.There was NO window, ventilator, gallery, balcony or exit/entry except only one door. I had shared the room pictures to MMT, soon. It was like a gas chamber (covered by spotted wall papers), with stale air of days, offering smoky bad odour of perspiration and / or previous stay of an unhygeinic dirty passenger.The room was not cleaned too. The Hotel atrium was a small unit in highly congested area amidst small shops, and hotel people were running, a spa, beauty parlour for ladies, massage centre on ground floor. They had a couple of other rooms and this was the smallest cell like an Andaman cellular jail, which was allotted to us by MMT, . Verbal reassurances of MMT are never the prevalent facts on ground zero.
3. Despite a clear cut MENTION in their final voucher, this room especially had no breakfast facility, the front desk said. The other rooms had. While we had to leave the room early for morning itineraries, we managed the breakfast from outside. Though MMT charged us for the same and, it was written written contract / voucher also., they can refer final voucher). Was that just for a writing? That indirectly suggests that criteria in selection of room by their sales people/ you must have made wrongly/ without knowing details of hotel ! There was no tea/ coffee in this room.
4. The unit was not even the worth for motel. This was the statement given by the tour guide who used to pick up us, in mornings.
5. Why to expect/ talk of swimming pool facility, even the napkin was not there in bathroom/ wash room. The owner behaved like as if she was obliging the street walkers for a free rain baseira. Atrium Hotel is situated in a narrow lane/ street., as shown in picture . MMT showed a class and level of maturity of choosing accommodations abroad for a client who trusted MMT .
It was an absolutely uncomfortable stay for us in whole trip of 14 days.
I have travelled so far 37 countries, but this is the first experience of getting cheated and being befooled, which shattered our trip pleasure. It was a pure betrayal by MMT, while we had laid a full trust on them. Who can remain silent on such issue. They should return our total stay charges of Hanoi, fully back to us.
Vinod Parmar.