MakeMyTrip India — City land travels don't pick up us from the stopage murthal and we want to refund the amount

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City land travels

We are booked city land travels from Sonipat to shimla because my kvs exam held at shimla on 21 February 2023. At 9 p.m.driver say to pick up us from murthal at 11.45p.m but I was dialing the driver number after reaching murthal he didn't pick up the call we are standing there for 1 30 am and he didn't call back and also not pick up my calls .when we call to another number ([protected] ) says that your amount will be refunded before 12noon .After 12noon we call back and they give us time 2 p.m. and after 2p.m when we call them he say that they will punish driver only .They didn't gave satisfied response to us . I have physical harrased by them .I had not attempted my exam because of City land bus"s poor service .We only want to refund my amount .