MakeMyTrip India — Compensation needed for lack of their support

Address:	MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India
Website:	www.makemytrip.com

I have booked a Dubai package (03Oct-08Oct) from MakeMyTrip website in September 2021 costed 1, 79, 700 rupees. Upon booking i was assigned with a Customer relationship manager named Bhanu. They promised that, will provide everything that is mentioned in the Tour package itinerary along with proper Guidance and support. My tour date was 03Oct from Hyderabad to Dubai and end on 08Oct. Due to some personal issues i could not able to catch the flight and for the rescheduling of Flight, i called more than 10 times to my relationship manager and they all are left unanswered. My flight was scheduled at 10:30am, so I raised a cancellation request of my tour package and someone called and said i will not receive a single rupee back as tour date is already started. So I asked for a reschedule of flight as same Airlines flight is available at the night of same day. But they said cant support you on this and i have to book an entirely a new tickets by myself. So i had to book an entirely new tickets leaving first 2 tickets in vain. 2nd set of 2 tickets costed me extra 1Lac. Its a complete waste of money for me. So i have no other way and i booked for another flight scheduled at 11:40PM on 03Oct same day and boarded the flight. I was thinking that everything will be okay in dubai. After reaching dubai i was being charged with 50 AED (1030rs in INR ) as tourism charges by the Lodge, without paying that amount i will not be allowed into the room they said, it was no where mentioned in the package. But i payed the 50 AED and got into the room. In the morning from provided KIT in the Airport by MMT, 3 things are missing. 1)Hygiene kit, 2)MMT food and shopping vouchers and 3)Global village Event tickets along with 2 way transport. So i raised the same with them when i was in dubai. They said
1)Hygiene kit is not availabe, 2)MMT food and shopping vouchers are discontinued and 3)Global village Event is not opened yet at that time and refund of 150 AED will be provided for that. My point is if it was not opened why did you charge me for the same. If they are not available and discontinued why did you include them in my package. It was a complete spoiled trip for me. Upon reaching india i raised this issue with Customer support of MakeMyTrip and after 10 days they said will provide the refund of 150 AED ( 3000 rs in INR). But they sent 2498rs in the MMT wallet which is no use for me. Even after multiple followups no response from them. Because of the MakeMyTrip, it was a complete disappointment for me, i Lost 1 Lac rupees, time and gone through lot of pain and worry. I demand a necessary compensation from the company.