I was booked by travel agent Mr. Navi Husain for Bom LHR, LHR SFO . i was denied boarding from BA 138 LHR, they have given me information that travel agent has booked wrong ticket and he is given you wrong information . the travel agent has cheated you as per airline . at that time travel agency was not working i had suffered a lot and could not contact them at late night, but after next day they have not removed any solutions for me just blaming airline and airline and blaming travel agent . from 2 days from now i have not got the solutions, they have not arranged the ticket for and its very urgent for me to reach at my destination. today the travel agent was not taking the calls and i have spoke to his collogues they told he is not on the shift . they after 7 pm he called with no solution as he told that he will give a solution, but he is telling me to buy the ticket, even if he has done the mistake of giving me the wrong ticket . why will i buy if he has done a mistake and he has put me in a trouble, i just want my refund back or the next available flight whichever is earlier as i have to reach my destination, as my family member needs me and its an emergency then also make my trip is playing with the pax . they are not serious with the pax as its very important for me to meet my family member, what mistake their staff has done they should rectify and give refund or next available flight to the pax, why pax should suffer because of your silly mistake .till now the concern should have solved and i should have reached my destination .
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