[Resolved]  MakeMyTrip India — confirmation issue regarding the hotel booking id - nh[protected]

Website:

makemytrip.com

I had booked a hotel in milan, italy - ibis styles milano agrate brianza for the duration 18/11/2018 to 22/11/2018 and the booking was confirmed by makemtrip booking id - nh[protected] and voucher was also issued to me which i received on my registered email id. The amount was paid through credit card

When i (Long with my wife) went to the hotel, they said they did not have any reservation in my name (Sanjay kapoor). I showed them the voucher and after a delay of about 2-3 hours they agreed to give us the room and also swiped my credit card for security. The hotel persons kept trying for the confirmation but could not get the same. We tried some telephone numbers (International support for makemytrip) but there was no response. - inr 19,

Finally in the early hours of 22 nov 2018 i was called by the hotel staff to pay up the entire amount for stay (Higher than initial booked amount). I tried to explain but as i had to vacate the room and travel back to india so i had no other option but to pay the amount through my credit card.- euro 247.40.

On return to india, i contacted makemytrip and they needed sometime to revert back. They checked and replied - technical reasons why the payment was not effected to the bank and agreed to cancel the booking and refund the amount.

They did refund the amount back to my credit card, but it was breach of services and i asked for compensation beyond just the refund. Initially they declined and later they agreed to voucher of rs 5000/- for future usage. I clearly replied and declined the same. I wrote several email and made any calls; some of these were specifically marked to shaily panwar who was looking after my case.

1. I was harassed at the foreign land as initially there was no booking that too with my wife.
2. I was again made into a situation and had to pay again for the hotel booking considering situation that person is without surplous funds in foreign and and that too at the end of my 11 day trip when all currency was used up. That too in the early hours around 12 midnight.
3. Regular follow ups and my stating that i am not convinced with their compensation and they promised a call back which never happened.

Now i look upon a decent compensation for the harassment faced on foreign land and the stress to having pay again for the 4 night stay at the hotel.