[Resolved] MakeMyTrip India — confirmed booking but denied entry by hotel
h.no 533 Shanti Niwas, Near Quepem Fish market ,Quepem Goa, Quepem, Goa, India
IIchit phaldessai on Aug 9, 2019
I had booked 2 rooms of a hotel in mysore on 29/07/2019 to 30/07/2019 hotel palace inn oyo property 10760. We reached hotel in evening at 9.00pm asking about our room keys the hotel staff said we haven't received any booking in your name, i showed him our confirmation mail, but he denied by saying we cannot do anything since we haven't received from mmt. I got stunned listening to this and called mmt customer care for help they said it's our mistake n we will resolve your issue within 45 mins, i said we are waiting with our infant childs outside hotel property so plz do it fast.
45 mins crossed i felt nothing is done by mmt, i booked same hotel by paying 2600 /- cash which i booked earlier by mmt for 1760/-
I kept on giving calls to mmt about this concern each n every time multiple customer executive spoke with him by describing the entire story to all of them but no solution from anyone n no feedback call received till next day morning.
One of mmt executive told me that by mistake your booking got transferred to ludhiana hotel, so i said its your mistake n mmt should make necessary arrangements. I asked them to give me refund and the additional amount i paid in hotel amounting rs 840/- they replied by saying they will give 700/- in my go cash account. I also demanded to give a free hotel voucher for me for the trouble caused by your technical issues.
I received refund but they didn't deposited 860 in my go cash they transferred it in cash reward which gets redeemed only 25% which was of no use.
So mmt have proved that they are not professionals n they don't they responsibility of customers even if it is their mistake.
So plz avoid booking with mmt.
Complaint marked as Resolved 2019-10-02 16:09:16
[Aug 09, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response Aug 28, 2019
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. We are getting this checked on priority basis that Why haven't you received 700 my cash amount.
Team- MakeMyTrip Care
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