My booked non stop flight was cancelled by the airline & they were offering me a 1 stop flight or full refund. Obviously I opted for full refund & which was cleared by the airline. But MMT has not refunded Rs 350 being convenience charges. Why so ? When it's not my mistake that the scheduled flight was cancelled so I should be refunded back the full amount including convenience charges. So please credit Rs 350 immediately. I am unable to talk to customer care executive via phone so am writing my grievance on this platform for a favourable resolution in line with the repute & stature of MMT. Regards
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