MakeMyTrip India — convenience fee charge

MakeMyTrip India — convenience fee charge

D Dhaval_Ahir

I have booked a tickets for a domestic round trip. The total amount for the round trip came to rs. 25605.00 While finalising the payment it suddenly hiked and i ended up paying rs. 26955.00. I was charged convenience fee of rs. 1350.00. I believe this approach on their website is quite deceptive and often misleading to consumers. I tried to find more info on this "convenience fee", but i couldn't find any clear answer. These practices seems to be unethical and possibly illegal Please find the attached for more details Regards Dhaval +3 photos Was this information helpful? No (0) Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint. Nov 29, 2019 Updated by Dhaval_Ahir Hi there, Make my trip representative tried to contact me and asked me to pay another Rs.24999 to claim the refund of convenience fee.. I tried multiple times to contact him back but he didn't answer at all. I am happy give them my bank account details for the wire transfer or they can issue me a ac payee cheque. So as of now I still haven't issued a refund of the so called "convenience fee".. I hope this resolve soon Kind Regards Dhaval
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