[Resolved] MakeMyTrip India — customer care agent fault | |||||
I had booked wrong date for my return so i asked to customer care for change my date and she told me if i get full refund from airline company, make my trip do same and give me full refund but one condition is that i have to book ticket with same passangers and same details. She told me that i will get rs.4208 refund when i asked her. I do exactly same what she told then after another booking when i call again in customer care another guy told me that i only get rs.3350 only. I want complain against this misguidance from make my trip and want refund what they told me. Booking refference of cancelled ticket: bbm5ks Registered mo. No. : [protected] Was this information helpful? | |||||
Dec 22, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Nov 21, 2018 MakeMyTrip India Customer Care's response Hi shah vraj, Greetings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the refund has been processed correctly. Please note that convenience fee has been deducted from the refund amount received from the airline. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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