MakeMyTrip India — Date automatically got changed inspite of booking it for another date

I am writing to express my deep dissatisfaction and disappointment regarding a recent experience with my flight booking made through your platform. My name is kshitij rana, and I had made a round trip flight reservation from London to Delhi using the Makemytrip website on 23rd August.The original booking had my departure scheduled for 4th September 2023 and the return date was confirmed for 16th September 2023.

To substantiate my complaint, I have attached a screenshot of my original booking details, clearly indicating the return date as 16th September 2023.

However, I was shocked to discover that my return flight date had been altered without my consent or prior notification. The revised return date was automatically changed to 16th October 2023. This change greatly inconvenienced my travel plans and caused significant disruption to my schedule and commitments.

Immediately upon noticing this discrepancy, I contacted Makemytrip's customer care for a resolution. I explained the situation and voiced my concern over the abrupt change in my flight itinerary. The customer care representative informed me that my entire flight booking had been voided, and I was charged an approximate cancellation fee of 2000. I was further informed that the refund process would take an additional 7 days to complete, subject to airline confirmation. This has put me in an extremely inconvenient and frustrating situation, as I am now left without a confirmed return flight and facing uncertainty about my travel plans.

I am deeply dissatisfied with this outcome, as it was Makemytrip's error that led to this situation in the first place. Not only have I been unfairly charged a cancellation fee, but I am also required to now book a new flight at potentially higher prices due to the increased demand closer to my travel dates. This not only causes me financial strain but also significant stress and inconvenience.

I kindly request an immediate and comprehensive resolution to this matter. I expect Makemytrip to take full responsibility for the error in my booking, including the date change and the unjustified cancellation fee. I request a complete refund of the cancellation fee, as well as assistance in securing a new round trip flight booking for the original dates, 4th September to 16th September 2023, at the exact same price as my original booking.

I understand that errors can occur, but it is the responsibility of the service provider to rectify such errors in a manner that ensures customer satisfaction. I trust that Makemytrip values its customers and their travel experiences, and I look forward to a swift and positive resolution to this issue.