This has reference to my very bad experience with Make my trip.
1. w.r.t booking number NN2C0OBTN0RGEXNC5741, I was supposed to travel on 4 July 2022 from DEL-ADDS-LAGOS which I had requested for Date change to 18 July 2022 and Pooja Verma had attended to me (on 29 June2022) and confirmed me change has been done and sent me a payment link and I paid for the same.
2. To my surprise I was still getting Travel alerts for 04 July 2022 travel. I had called up Make my trip call center and checked regarding the same. I was told my travel date has not been changed, which came as a surprise. I asked them to keep my ticket open as I was told the difference in fares is not showing up and I should contact them after 3 to 4 days.
3. Meanwhile I got a call from My friend whose ticket was booked by me. His booking reference number NN25WVXG2S2VCEL67723, was supposed to travel from Lagos-ADDS-DEL on 4 July 2022 i.e his ticket has been changed from 4 July to 18 July 2022. He had to go through harassment at Lagos Airport and had to pay for date change to travel on 4 July 2022. What became clear in my mind is Pooja Verma had changed his ticket on me repeatedly telling her about my PNR i.e AWWNLQ for which date change has to be done. Call records can be pulled out to verify the same.
4. On 8 July 2022 I called up Make my trip and requested for the same date change to 18 July 2022 for my ticket i.e DEL_ADDS_LAGOS. I was sent a payment link this time by Nita Ghosh . I made the payment and a confirmed ticket was sent to me .
5. On 16 July 2022 onwards I was trying to do my Web check in for the same but failed, on calling up Make my trip call center they said they will get back to me but no one called back.
7. My horrible experience with Make my trip never ended, this time at the airport Ethiopian Airlines had to say they have not received any payment from Make my trip towards the date changed.Again I had to pay for date change and No Show charges.
8. I wanted a full enquiry of above set of events and how are you people going to compensate me for mental torture and financial losses which I had gone through and get back to me ASAP .
9. I am out of India in LAGOS and can be reached on my Local number +234 [protected] .
10. Attached all call records done to your call center and Ethiopian
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