[Resolved] MakeMyTrip India — deceit and fraud in hotel booking

anekant9

from Noida, Uttar Pradesh

Address:	110092
Website:	www.makemytrip.com

I booked a hotel through makemytrip which is a 4 star property in singapore with the name 'hotel nuve heritage' located at 13 purvis street but i got a booking in some other property which is a three star property by the name ' hotel nuve' which is located at 9a-13 jalan pinang road in singapore. I have a voucher with the name hotel nuve heritage but according to the hotel makemytrip is not affiliated with this property instead it is affiliated with the 3 star property only.

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Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear anekant9

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that our management team has worked upon your case and processed applicable refund from their end. Same should reflect in your account as per your bank processing cycle. In case of any concern, please revert to the team over the e-mail sent by them. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care