[Resolved] MakeMyTrip India — deducting whole amount of booking even after there's 100 percent refund policy

1 Review
Bhubaneswar, Odisha, India
 Ojhaabhinav619 on Aug 9, 2019
I just booked a hotel in bhubaneshwar for 727rs. But accidentally i put the date for 25 august instead of 17 august. Now when i am trying to change my dates it is deducting the full amount as a penalty. Now other option for me is to cancel and rebook the hotel. It is the policy of makemytrip that no cancellation charges are there for booking but again they are not refunding any money. When i called to their helpline no customer support person is talking and machine itself is disconnecting the call.
Complaint marked as Resolved 2019-10-01 14:35:56

Complaint Status

[Aug 09, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Updated by Ojhaabhinav619 Aug 09, 2019
The given is the booking id of hotel provided by MakeMyTrip . Kindly take strict action against the company.
Booking Id: NH[protected]
Verified Support
MakeMyTrip India Customer Care's response Aug 27, 2019
Dear Abhinav,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Team- MakeMyTrip Care
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    MakeMyTrip India - deducting whole amount of booking even after there's 100 percent refund policy