REG: VERY MUCH CONCERNED ABOUT ILLEGITIMATE DEDUCTIONS OF CANCELLATION CHARGES AND COMPLAINT THAT REGARDING.
Hello Officer,
I am very much concerned with these illegitimate refund deductions of Airline + MMT = 354 +649 = 1003, as I booked the ticket after looking to these flight details from YVR-YYZ (Air Canada) and YYZ-DEL and DEL-AMD (Air India), that baggage was initially before booking it was shown 1 piece 23 Kg Check-in-baggage + 7 Kg Carry-on in Air Canada and 8 Kg Carry-on in Air India. And, we completed payment & SHOCKINGLY when I received e-ticket for this booking, for check-in-baggage it was written *Contact MakeMyTrip support below to know about check-in baggage for this flight.
After I login to makemytrip support, it was seen somewhere that there is NO Check-in luggage for this ticket, and THAT WAS THE MAIN REASON TO CANCEL THIS TICKET. How one can travel such a long journey without Check-in Baggage especially when someone to home country.
IT WAS VERY SCARY to such, CONTRADICTORY.
Due to that afraidness, I cancelled within 15 minutes of booking of this ticket. And you are charging cancellation charges of 1003 INR for cancellations within 24 hours. I travelled a lot to UAE, Qatar, Saudi, Sri Lanka, Switzerland, Germany, UK and Canada with good airlines. I learnt that most of the airlines don't charge any cancellation fee if you cancel the ticket with whatsoever the reason even if it is from the passanger.
This was my first experience with MMT which was proved BAD EXPERIENCE and MUST be LAST, as I find it is illegitimate to have deductions even someone has cancel the ticket within 24 hours.
I lodge a complaint here on this regard.
You must include in my refund the illegitimate deductions of INR 1003 and give the FULL REFUND.
Please bear in the mind that it is NOT a question of INR 1003, BUT it is GENUINENESS of MMT.
On the contraryI STRONGLY advise MMT, as a geniune customer that MMT MUST BE CLEAR IN THE E-TICKET ABOUT THE CARRY-ON and CHECK-IN baggage (As I had travelled with so many e-tickets wherein it is clearly mentioned how many pieces/weight of each Check-in baggage(s) and Carry-on baggage AND Personal Article (if any eligible in the airlines in that particular class/type of fare ticket).
Look forward to hearing a very POSITIVE response.
Ajay Shah
PS:
MMT emails they have sent the replied like below:
Automatic reply: Regarding Refund Status of Your Flight Booking ID : NN2VTV4H2LBYUO475146
Feb 22 at 1:52 PM
PrintRaw message
Service
To: AJAY SHAH
Dear Customer,
This email ID is only used for sending out auto-replies to you, and is not monitored by us.
If you have any query regarding your booking, please visit the MyTrips page on our app or website. Or, simply click here: https://www.makemytrip.com/
Team MakeMyTrip
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