[Resolved] MakeMyTrip India — default in fulfilling contract

bmukul2000

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700075

I booked a return air ticket from kolkata to new jersey vide booking id number nn[protected] after paying a sum of rs.54417/- on wednesday january 30, 2019. To my utter shock and surprise i received an email from one mr. Gautam tiwari, an executive of the portal that i would be receiving a full refund of the amount as make my trip was not in a position to fulfil the promised contract and deliver my ticket. I immediately protested and demanded interest and compensation for losses incurred by me for booking afresh.
The fares for the same flight have now increased and the portal is yet to refund any amount or redress my grievance.
I would request you to kindly take up the matter and help me and also other potential future victims of the this fraudster make my trip. Thanks

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Mar 29, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2019

MakeMyTrip India Customer Care's response Dear bmukul2000

Greetings from MakeMyTrip,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

In reference to your complaint regarding your international flight booking, as checked, our concern team has handled your case and issued your ticket with the same fare and shared with you on 08-Feb-19. Due to some technical issue the tickets were not issued initially and same was done later by the team. We apologize for the same.

It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

Your experience has assisted us in exploring possibilities for further improvement in our service levels.

We hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care