[Resolved] MakeMyTrip India — Deficiency in service promised services not provided

sachinpatil24

from Delhi, Delhi

Address:	Indore, Madhya Pradesh, 122016
Website:	www.makemytrip.com

I was booked package for i was booked package for volvo manali by make my trip booking in1610b7s2137829 name of the package is "manali by volvo - honeymoon special"
Package inclusions:
Promises services :-day 1: new delhi-manali by overnight volvo bus (Approx.1700 hrs/0900 hrs+1)
On time board your overnight volvo bus to manali. The exact boarding time & place will be mentioned in your bus ticket. Overnight in the bus.
Deficiency in service:-bus services provided from delhi to manali is not volvo as mentioned package name itself is “manali by volvo” i was tried a lot to connect with with agent mr. Sumit sharma he was ignore my calls again and again, after i send a mail about bus services to make my trip but make my trip is not responding my mail.
Promises services :snow point with solang valley or kullu-manikaran sightseeing by individual vehicle (Depending on the availability of permit)
Only kullu is covered by they denied for manikaran
Fruit basket & cookies once in the room during the stay
I was booked package for i was booked package for volvo manali by make my trip booking in1610b7s2137829 name of the package is "manali by volvo - honeymoon special"
Package inclusions:
Promises services :-day 1: new delhi-manali by overnight volvo bus (Approx.1700 hrs/0900 hrs+1) on time board your overnight volvo bus to manali. The exact boarding time & place will be mentioned in your bus ticket. Overnight in the bus.
Deficiency in service:-bus services provided from delhi to manali is not volvo as mentioned package name itself is “manali by volvo” i was tried a lot to connect with with agent mr. Sumit sharma he was ignore my calls again and again, after i send a mail about bus services to make my trip but make my trip is not responding my mail.
Promises services :snow point with solang valley or kullu-manikaran sightseeing by individual vehicle (Depending on the availability of permit)
Only kullu is covered by they denied for manikaran
Fruit basket & cookies once in the room during the stay
Fruit basket quality is worst all fruits are expired..

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Apr 21, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

MakeMyTrip India Customer Care's response Dear sachinpatil24,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Mar 02, 2017

Updated by sachinpatil24 I have sent 15 time, but no response received from our side, Even Sales Person Mr. Sumit Sharma has confirmed me that i will call to him any time if I am facing any issue, but from Day 1 of the trip till Date he is not pick My call .I called many time, Why your company committed which is not provided by you.

Verified Support

Mar 21, 2017

MakeMyTrip India Customer Care's response Dear sachinpatil24,

Greetings from MakeMyTrip!!

We sincerely apologised for the inconvenience caused to you due to vendors error. Please note that we as a company would like to compensate you by processing the refund of INR 5000/- on 18Mar17 with RRN number#[protected].
Hence within 2-3 working days the refund will get reflect in your original form of payment.
Kindly do let us know once the refund received by you.
So that we can close the case from my end.

Awaiting for your revert!!
Regards
Team-MakeMyTripCare.