MakeMyTrip India — Deliberately not responding to request for refunds

Address:

Gurugram-122002, Haryana

Respected Sir/Madam, with a heavy heart and dismay I am here to report you about the slow pace of your actions as a fully potential agency( which I believed) losing hopes of many customers . It is really saddening to inform that despite innumerable request for refunds starting from May 2020 till date, the only thing I received was your auto generated messages asking for more and more days. It sounds more like a game to me: the other day you said you will request the airlines while in the meantime you again said the airlines didn’t respond. So till when are you gonna play like this with our money??? Due to this Pandemic every one o[censored]s is affected financially( really need the money back) and even the airlines itself cancelled their flights ( which I completely understand) so looking at both sides no one is at fault . Recently when I contacted with the airlines, they clearly mentioned to me that they will definitely give the refund back as my request was acceptable. On the contrary Make My Trip wasn’t responding to their toll free no’s and even can’t reply to the mails you have sent. So where’s the transparency and so called customer- care services gone???
To remind you, I booked a round trip ticket of Etihad Airways via Make my trip (Nur-Sultan To New Delhi via Abu Dhabi, flight on 29th May, 2020) and (New Delhi to Nur-Sultan via Abu Dhabi, flight on 28th August, 2020) which cost me in total Rs 40, 669 . Both flights were cancelled due to the pandemic by airlines itself ( reason- non operational of flight) for which I have the sole right to get back the whole amount with deduction of some charges from your side . I never boarded the flight and you can’t say the flight got departed as per Government restrictions all international flights were banned at that time. To my dismay you accepted to refund back only Rs 17, 978 as per your tax invoice(dated 27 December, 2020) . This is absurd, after all these months facing a lot of financial problems I waited patiently n this is wat I got. It was a round trip ticket and you are solely responsible to give back the remaining amount as this is just the half of what I paid . Please look into this matter at the earliest ‼️‼️ When approached you were declining calls and not giving any platform to communicate with your agents. That is not going to solve it.. I had been your loyal customer and I do hope that you will surely acknowledge my hardships which wudn’t have occurred at all. Other travel agencies have refunded the whole amount to their customers from the Same airline (Etihad) So why can’t yours⁉️