[Resolved]  MakeMyTrip India — Denied refund of money at the time of booking cancellation

Address:	New Delhi, Delhi
Website:	www.makemytrip.com

Makemytrip india ecommerce portal is now declining in customer compliance on a sharpest rate and through a nexus with few unreliable hotels, fraudlent in nature it started exploiting its old valued customers in worst possible way.

Never go with advanced booking as your chance of refund is virtually zero incase of booking cancellation on or one day prior to your scheduled arrival.

I myself has witnessed such a bad practice last month against a Makemytrip ref ID[protected] and apparently lost a considerable amount only because i opted for advance booking despite of clearly mentioning in their portal of free cancellation till the day of check in.

There are countless exchanges of mails and communications post this issue raise, but everytime ended with their robotic irritating reply ended with an apologize that we are sorry, refund cant be possible.

What I personally experienced, instead of listening and understanding customer grave inconvenience, they keep supporting and cooperating their hotel partners wrongfully and discriminately towards pressurised the client for closure..

I was used to be a customer of MMT and i frequently travels, always go with advanced booking option.

I have all documented records o[censored]pdates that i used to share with them from time to time and even voice recordings of their customer care executives suggesions.

I strongly suggest, avoid this application and still if you most, then you must go with pay at hotel instead advance booking.

You can contact me for more details if necessitate undersign.

Saurav swain
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