MakeMyTrip India — Denying to Board on Bus by Bus Conductor

I'm writing this mail regarding my bus booking from Bilaspur to Varanasi on 5th of March(ticket attached), The bus was already 2.5 hours late to came at pick up location and When bus came at pick up location the conductor denying to board he said there is another bus which will come in 2-3 hours and i was waited and which was lie, Not any bus came after that I was trying to contact the given contact number but firstly he said that I'm looking into the matter but after some time I'm trying to contact him but he didn't picking up the phone. And I was also trying to contact Make my Trip customer care but they said click on SMS link which was worthless.
I had experienced worst night of traveling experience.
Need to resolve this issue as soon as possible the need my money back and also justification about misbehaviour of bus conductor as well as contact person.

With regards
Priyanshu Singh
[protected]