[Resolved]  MakeMyTrip India — domestic hotel booking for modification of dates - double charged - no support from makemytrip-reference id:[[protected]]

Address:	Coimbatore, Tamil Nadu, 641041
Website:	Makemytrip.com

Dear respective management, i have booked a hotel named sea shell in havelock, andaman from 25th aug 2018 to 27th aug 2018 which was done on last sunday 22nd july 2018 for my family trip to andaman. I have booked all my air travels from your app. I was okay and comfortable in using your app to plan my holidays. But now it seems like you have looted my money because of your technical problem. I wanted to have the date changed of the sea shell hotel booked which was done on the same say when i booked the hotel from 26th aug 2018 to 28th august 2018 using your app with modification option. I have not used cancellation option. It allowed and it showed that i have to pay increased price, which was just rs 300 which i was okay with that but to. Y surprise 15000 got debited again instead of the increased amount and i got exchanged booking to my whats app with increase in guest details from 2 adults 1 child to 2 adults 2 children. I have not modified guest details nor i cancelled. Why should i be penalised for your god damn app. I need my full refund back. Its hard earned money. Allow us for a nice family travel. We got stuck with this. Where our money got stuck with you. Your customer support team took more than 6 days to confirm me that they could not arrange for a refund as hotel team have confirmed that they will not do a refund. Your team closed my grievance without calling me. How can it be a hotel mistake when you guys allowed for a modification. Now it is for four nights???.. Will you please refund our hard earned money???