[Resolved] MakeMyTrip India — domestic hotel that was booked does not exist | |||
Reference to nh[protected]. Terrible experience on domestic hotel by makemytrip - the hotel property was closed when i arrived at the location in kovalam, kerela. Waited for couple of hours for a customer care executive to be able to resolve the issue. (With my kid age 4yrs). Executives kept passing me on from one to another, mentioning they will get back in 20mins. I had also pinged ritwik khare on facebook (Hoping for some response since he happens to be in management), nopes - no response from him too. It is 16 aug today, while the incident happened on 12 aug. Locals tell that it has been sold out nearly 5 yrs back! After the wait time of 2 hrs i was given options that were not at all a match to what i had selected and booked. One executive - mrinal mishra finally mentioned he will escalate to higher authorities but i will need to wait for 24hrs for revert. How can slas be so high in such critical situations when a tourist is stranded in an unknown place with a child! It was a long weekend so none of the good hotels were available! I finally after some tour around the city could manage a room (Due to the hotel's last minute cancellation). Since then (13 aug) till today (16 aug) - there is no response, no call, no email from makemytrip so called higher authorities on the penalty. I paid 10k for 2 nights which i lost to them. Have raised multiple service requests - no response yet. Was this information helpful? | |||
Oct 5, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Sep 01, 2017 MakeMyTrip India Customer Care's response Dear shreyasinhaWe are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your complaint, we have found that our concern team is handling. Please be assured that post validating your concern they shall take this matter to closure on priority. Will share the final response from our end post closure of the case. Assuring you best of our services. Team-MakeMyTrip Care | |||
1 Comment | |||
Comments
39%
Complaints
8081
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
I am not sure if you are doing audits of the hotel before entering into a contract. I am from the industry with 20 years of experience.
Appreciate your calling me. My name and number is with Mehtab.
PS: I have the images of the room.