MakeMyTrip India — Dont care attitude towards a solo female traveller and unresponsive staff

Address:

Delhi

I had booked my stay at Fabhotel Admire Suites in Delhi from 28th Sept to 5th Oct. I wasn’t able to check-in in the morning since I had to go to office, but I’d called to inform that I’ll check-in late in the night. When I reached there at 9.30 PM, the hotel was closed down for maintenance. MakeMyTrip still had their hotel open for booking on their website. I must have called MakeMyTrip at least 5 times till they responded back saying they don’t have an alternate hotel for me to stay. I am a solo female traveller with no place to stay in the middle of the night, and I’m new to this city. I kept telling them in every call how scared and worried I am since we all know about the history of this city and yet I have had to go through tremendous mental and physical stress and MakeMyTrip couldn’t be less bothered.