[Resolved]  MakeMyTrip India — dubai trip ref id: in1711b0s4545754

Address:	New Delhi, Delhi
Website:	www.makemytrip.com

We booked our Dubai stay and sight seeing with MMT from 29-Dec-17 to 03-Jan-18 for two rooms (Four adults). I was promised half day city tour on 30-Dec-17, but to my surprise the itinerary printout received by Royal Arabian at the time of check-in at IBIS Deira mentioned city tour on 1st Jan 2018, whereas I had clearly told my plans for 31st and 1Jan to makemytrip sales representative Arti Goel about the same. Point no.2. Burj khalifa booking was supposed to be of 11am which was again clearly communicated and assured by Arti but the same was booked for 23:00 hrs which was again surprising as I had requested for morning hours. Not only that but the miscommunication about pick up from hotel was mentioned in email by mmt representative at 20:00 hrs on 29th December 2017 mismatch with Royal Arabian pick up time of 17:00 hrs. My full day planning was ruined and the pick up did not happen as mentioned by either, i had to make my own arrangements and make people rush for the same. Point no.3. As per my discussion with Venu (representative from Royal Arabian) city tour was rescheduled on 30th December 2017, but no one turned up for pick up, again spoiling my full day schedule as due to all the communication and agreement we had had planned trip to Abu Dhabi which I had to cancel for mismanagement from Make my trip, thus spoiling our plan (three other people associated with me). Point no.4. 1st Jan 2018 as plan shared by MMT it was marina dhow cruise and the pick up was scheduled at 19:15 hrs and suddenly I receive a message from MMT vendor Royal Arabian that the pick up is between 4:30 to 5 pm "pls be ready in the lobby". I was astonished as the printout mentioned pick up between 19:15 - 19:45 . When called MMT vendor, he says sorry we don't have bookings for later so reschedule to earlier cruise. Post lot of agreement disagreement and mental harassment caused to my group, the Royal Arabian representative set up a pick up for 19hrs which was neither mentioned in the mail nor in the printout received. Would like to highlight I was not alone, I had people who trusted my planning and had scheduled their Dubai visit accordingly. What a mental torture is it to trust "Make My Trip" and pay over and above of the cost for so called peak season they mentioned than the actuals and that too have the plan getting rescheduled on daily basis. We made this plan to visit Dubai for relaxing and not to get tortured by MMT.

This was such an disturbed trip I can't even express. I had to change my daily plans due to mismanagement by Make my trip. I missed so many places and visits which I am not at all happy about. This was a vacation planned to cover all sight seeing possible, but couldn't ..and all thanks to MMT for ruining it.

How happy was I to get it booked from mmt ...but with my worst ever experience will never recommend Make my trip to anyone.

Despite of so many mails sent to their customer support all I get is a mail from them saying they want to give me vouchers worth Rs. 3000 which is assume is to keep my mouth shut and not put this on social media. I had also asked their CEO/ MDs email id as the same is not mentioned anywhere on portal. Why cant they be transparent and let their seniors also know about the goo[censored]ps done by Make my trip staff.

While taking the bookings they used to call me 10 times and now when mishandled and mis-management ..I receive no call from support team.

I don't believe this spoiling my trip and they want to give me Rs. 3000 voucher for future bookings for a spend against 1, 50, 000 that I paid them.
Do you think will ever book from make my trip again, to turn my relaxing trip into a mental harassment and torture of listing from others for whom you make the booking just coz they trust you.

I need justice for the problems faced by me and mistakes made by Make my trip.