[Resolved]  MakeMyTrip India — european dream trip

Nov 27, 2017

MakeMyTrip India Customer Care's response Dear jalaal

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, the total booking amount was Inr 38013/- out of which Inr 20, 000/- was paid by customer on 15-Sep-17 at 12:46hrs. and there was balance amount of Inr 18013 which needs to be paid by customer till 21:00hrs. as per the confirmation mail sent However, balance payment was not made by the customer on time. Team has sent multiple reminders and also made call to customer to make balance payment but, balance payment was made by customer at 23:27 hrs on 15-Sep-17. However, timeline for making balance payment was 21:00hrs. on 15-Sep still team has waited till 22:00 hrs for payment and sent multiple reminders to customer but, payment was not made within advised time frame due to which booking was cancelled by the backend team. As checked, team has processed a refund of Inr 36969/- post deducting minimum charges of Inr 1044/-. We regret to inform you that, no further refund is possible on this case. We thank you for contacting us.

Regards,
Team-MakeMyTrip Care

Nov 27, 2017

MakeMyTrip India Customer Care's response Dear Chikul

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, the Visa rejection happened just three days prior to the travel start date. And as per booking cancellation policy (which was shared with customer before confirming the booking), within 3 days booking fall under full package cost as cancellation charges since at the last moment airline, vendors don’t provide any refund against cancellation. So, we regret to inform you that no refund is applicable on this booking.

Regards,
Team-MakeMyTrip Care