[Resolved]  MakeMyTrip India — Failure to meet the commitment promised at the time of offer — booking id: in1606b3s1068659

Address:	400067
Website:	makemytrip.com

Dear sir/madam,

My make my trip booking id: in1606b3s1068659

Holiday trip to: thailand

No of persons included : 3

Start date: 2nd september 2016

End date: 7th september

I was pressurized to make payment stating that the package will not last for long. Hence, i had to make payment with oral promises that same will be included after making payment.

The package i had been promised had indian lunch at corol island, pattaya, the pdf file, did not include the same and the reason given behind, i should not worry as all mmt trip of corol island has indian lunch, it is just template problem, after making the payment, i will get final confirmation. After making payment, i did not receive clear confirmation, i therefore sent email on 30th june 2016 for which i did not get clear reply. I later got busy with my work and did not follow-up, which i admit is my mistake.

Further, yesterday, i. E., 10th august 2016, i received a call from mmt executive for balance payment. When i checked with him, he too was not sure of the details. When i told him to check the pdf file, page no4, where indian lunch is not included in the corol island, he checked his system and confirmed that it was not included.

He then transferred the call to ms. Chandrima chatterjee, who was handling the same. However, now she refuse to accept that she had claimed anything like this. I also wish to bring the attention that on the payment day, i. E, on 30th june 2016, she was absent and mr. Deep, was corresponding on her behalf for entire day to make payment and even too claimed that indian lunch is included in corol island. I feel cheated that mmt wrongly promised me for payment.

I feel more cheated now, as i received email from ms. Chandrima chatterjee stating the following "the"go ahead"e-mail which i have sent you is correct. All the tours and transfer is in seat in coach basis. It is mentioned in your pdf. Please check it. However, its a printing mistake from our technical site. Private transfer will cost you high." i do not agree for such mistake as the same mistake as i had paid money for the trip based on private transfer and not sharing. The same printing mistake (So to say template) excuse was given when indian lunch at corol island was not included. I am quite disappointed this time with mmt as they have not been able to fulfill the committed service to me.

I have attached the package offered and the email received today in one single file. Does such mistake from mmt end is accepted?

I therefore do not wish to make balance payment transfer till the two issues (Private transfer and indian lunch at corol island) has been resolved.

Thank you.

Regards,
Richard lasrado