[Resolved] MakeMyTrip India — false commitment by customer care

Ravi Vohra

from Mumbai, Maharashtra

Address:	110092
Website:	www.makemytrip.com

I booked a hotel (Chowki dhani) for 2 nights on makemytrip.com for 09/11/2018. Booking id is nh[protected].
2 days before check in, my wife got diagnosed with dengue who was suppose to travel with me.
We contacted makemytrip customer care, where the advisor (Sujata) advised that they can cancel the bookings and as per mmt policy on medical issue refund can be made, we just need to share medical documents.
As advised by them, i shared all diagnostic reports, doctors prescription etc. Post 5 days, mmt declined that they cant refund anything.

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Jan 12, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

MakeMyTrip India Customer Care's response Hi Ravi Vohra,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our management team has already worked on this case.

Please note that we have tried a lot to get the refund from the hotelier, however, the hotelier has denied for the refund.

Assuring you best of our services.
Team-MakeMyTrip Care