I have booked premium room in Vrindavan hotel and resorts in Vrindavan Omaxe Eternity through MAKEMYTRIP and booking id is NH[protected] for 30 nov 2022. when we have visited there no manager was there and no reception was there. When we had make bookings room shown was 400 sq ft. in the MAKEMYTRIP mobile app.But they have given 120 sq ft rooms. We have made bookings for 6 adults but only accomodation was there for 4 persons only. The rooms were not proper and other amenities were not upto the mark.We have waited there for more than 2 hours 30 mins but no one came up to attend us.
We have contacted so many times to MakeMyTrip executives but there was no response from there side also they just said to wait. Rohit dubey was the person who called on the behalf of hotel and given the room after that when we have called him for the issue he has not attended a single call. I have told MAKEMYTRIP executives so many times that one of the traveller has serious health issue but then also no solution was made either by MMT nor by the hotel.
Atlast after getting too much disappointment we have check in in another hotel.
We requested the hotel as well as MMT executives to please refund our booking amount as we have not stayed in the hotel.But they denied to refund .
I request you to please help me get my refund back.They have cheated and also not attended us when we got there.Makemy trip is not helping us
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