MakeMyTrip India — Faulty website - worst customer care and now have taken thousands of dollars from us and they don't care

Address:	Kolkata, West Bengal
Website:	www.makemytrip.com

Simple. On 12th Sept 2015, we made return flight booking for two people (melbourne to kolkata) departing on 13th Jan 2016 and returning on 30th Jan 2016. On 19th Nov 2015, we wanted one of the travellers to depart Melbourne on 30th Dec instead of 13th Jan. So we called up Makemytrip and they advised to login to the website and click on 'Modify Booking', which we did while on call to them. They advised not to worry about any info given and that at the end of the process, we will be given an appropriate change fee and details on the modified flight will appear on our itinerary. This did not happen. What did happen was the website created a new booking instead. So now we have paid twice for one person to fly from melbourne to kolkata. And because the new flight is a seperate booking, the original rerturn flight will be cancelled when that traveller does not board the original booked departure flight, as it was a return flight purchase. So now we have to purchase another return flight as well! So there is $3000 AUD taken from us by makemytrip. We emailed and escalated and called many times and they do not care, nor will they let us speak to a supervisor. We called Singapore airlines and visited their office, as they are the airline we are flying with. They felt terrible for us and advised us never to use makemytrip, as they constantly have passengers complaining about them and being frauduently conned out of lots of money by them. We have learnt that unfortunately there is nothing you can do once you purchase something through makemytrip. Theyhave proved they do not adhere to any regulations or codes enforced by Indian travel policies and they have no problem just ignoring the fact they have taken thousands of hard earnt dollars from us and just ignoring the plees for understanding. They clearly do not have any complaint handling procedures outside of a few fields on their website and standard responses. Decision now is how far do we go to take this further.