[Resolved] MakeMyTrip India — Flight booking cancellation

Kulinin1

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122002
Website:	Makemytrip.com

I have booked the return flight Delhi to indore through makemytrip. The flight booking is refundable.

As my Delhi to Indore flight got delayed on 27th Dec, 2016, I opt for cancellation. I have cancelled the booking through makemytrip app and the refund amount was Rs.6938. Now they have only refunded Rs. 3204.

Mobile number used for booking [protected]
Last 4 digit of booking ID 4436

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Feb 19, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

MakeMyTrip India Customer Care's response Dear Kulinin1

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that total refund of Inr 3804/- has been processed against cancellation of Delhi to Indore segment. Airline has charged their applicable cancellation fees so, accordingly refund has been processed from our end. If in case airline has confirmed you for full refund, request you to please provide a confirmation e-mail from airline or stamped document stating full refund. Post receiving the same we will check with airline and will claim full refund accordingly. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care