MakeMyTrip India — Flight booking-hyd-bangalore round trip

I tried to book a ticket from Hyderabad to banglore on 30/12/2020 and the transaction failed but the money got deducted from my account and the automated system on make my trip said I will recieve the refund in 5working days and it never happened.I have been trying to contact them but their automated services never really allow me to reach their representatives.No email id nothing.