[Resolved] MakeMyTrip India — flight booking refund

Preiti15

from Almora, Uttarakhand

Website:

www.makemytrip.com

I have been trying to reach MakeMyTrip (MMT) for the last 18 days to get my refund for a flight booking ID [protected] cancelled on 5 October 2018. The ticket was booked on MMT but cancelled (attached pic of email) through Indigo and they have given a full refund to MMT.
Everytime I have called or gone to their website, the link does not open or they keep sending me a cancellation link and not a refund link. showing that they have not updated at their end. They have already kept my money for more than 2 weeks without even responding online or on phone. On their website, they show the booking as still open. (attached pic)
I need a refund asap.

+2 photos

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Dec 14, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

MakeMyTrip India Customer Care's response Hi Preet,

Greetings from MakeMyTrip.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we tried calling you, however, your number was busy.

We have checked it with the airline and cancelled the booking with full refund. The refund will be credited within next 5-7 business days.

Assuring you best of our services.

Regards,
Team-MakeMyTrip Care