MakeMyTrip India — flight cancellation charges

Address:	PLOT NO 1300/2 SECTOR 7D GANDHINAGAR, Gandhinagar, Gujarat, 382007
Website:	www.makemytrip.com

This regards to cancellation charges of my flight return tickets which i had booked on[protected]Ahmedabad-cochin-ahmedabad) for 3 persons. My travel date was 25th may 2020 and return on[protected] and booking referenc number is nf[protected]. I had paid near abount 4200 extra to makemytrip because there was an offier of zero cancellation. So total return ticket i had booked and paid rs. 29121. Now yesterday ie[protected], when i had take a decision for cancellation due to current sicuation of covid-19, they are charging rs 18000+1800 as a cancellation charges. When i chase with makemytrip chat option on there webportal, always automated answer or repply comming that for cancellation they will charg this amount and paid balance. Why? And on web portal there is no alternative option except chat option. There should be a legal nodal officer where customer can raise their query. Now please guide.