MakeMyTrip India — Flight Cancellation- refund not received
S
sbhagath
Mar 26, 2023
We had a booked flights from India to US which had to be cancelled due to change in flight itinerary by the airlines (Etihad). Despite confirming that the cancellation was fully refundable due to the nature of the change in itinerary, Make My Trip is yet to refund the full amount. Multiple followups via phone and email have yielded no results. Etihad confirmed over phone call that they have already settled the claim with Make My Trip, whereas Make My Trip has not bothered to even respond to email requests about status. Booking was cancelled in January 2023. it has been way past the 45 business days for receipt of refund.
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