MakeMyTrip India — Flight missed bcoz of Makemytrip assigned cab ID:NL[protected]

I booked a holiday package Booking ID: NL[protected] and everything went good.
While am returning (Bangalore to Hyderabad), there was cab scheduled to drop us to Bangalore from Ooty.

He picked us from hotel at 8:20 AM from Ooty and reached Bangalore at 5:55 PM, when my boarding time is at 5:30 PM

We have to skip few places to visit in Ooty as we know time is not enough to reach.

I request Vistara and they only said gates are closed and they cannot allow us. So, I have to book for next flight and reach Hyderabad.

Am asking for a refund, as they didn't properly plan their schedule and am not the reason for any delays. it's complete fault from makemytrip.

We need compensation for the next flight cost. please do needful. Thank you.