MakeMyTrip India — Flight Schedule change was not informed

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I had made a booking through MakeMyTrip for flying from Doha to Cochin for 3 passengers, but when I reached the airport only was I Informed the flight which I had booked was cancelled. My agent (MakeMyTrip) did not inform me about the change, neither in their mobile application or through a mail. Qatar airways says that the agent was supposed to inform us. I have got mail communication with MakeMyTrip, accepting that they have not informed. But as I took the flight next day for which I had to book additional rooms and bear the loss of work, they are not able to compensate.

As a customer I and my fellow passengers ( working doctors) had to go through a lot of stress and financial burden by getting stuck in a foreign country.

Nobody is taking responsibility for the mishap, Qatar airways is saying they have informed MakeMyTrip whereas MakeMyTrip is saying they can't do anything about it. Both are big MNC's just washing their hands off.

Hoping this forum will be able to bring justice.