[Resolved]  MakeMyTrip India — Flight ticket booking

Address:Gurgaon, Haryana, 122016
Website:makemytrip.com

I booked connecting Indigo flights from Kozhikode to Lucknow with a halt in Mumbai on 28 March 2016 and date of journey was 3 April 2016. After the booking was made, I found out that they have made booking on two flights and hence provided me two PNR s which are as follows: MDJ6MN for Kozhikode to Mumbai & NY6IQJ from Mumbai to Lucknow. I was carrying a lot of luggage (52 kgs) with me and was traveling alone, but because I had two PNR s and that means two different tickets, I had to collect my luggage at the Mumbai airport and pay for extra luggage twice, once while boarding plane in Kozhikode and again while boarding in Mumbai. Hence in total I had to pay Rs, 11, 000 for my luggage, which could have been just half of the amount had, they booked it on one PNR, which generally happens when we book connecting flight.
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Aug 7, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Dear Nive2911

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

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