MakeMyTrip India — Flight tickets cancellation refund - Booking ID: NN[protected] Cancellation & Full Refund(without any deductions)

I had booked round-trip flight tickets through MMT App from Bangalore to Dubai on 20th Feb 2021 and Return on 26th Feb 2021.
We booked tickets with hope to attend GULFOOD21 expo, unfortunately the increase in COVID cases and heightened restrictions in Dubai (UAE) has put an halt on our trip basis safety measures. While I tried cancelling my ticket on MMT App, it mentioned significant deduction amounting to Rs.1608/-, (MMT Cancellation Fee 649 & MMt Convenience Fee 949). Whereas I had booked another ticket (Ref:[protected] with Emirates website directly and cancelled it for the same reason (COVID) and Emirates have refunded the complete amount without any deductions whatsoever.
There is no customer care to address queries, no email response and nothing being done to refund our money and they are looting all customers like this by running a fake company.
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