MakeMyTrip India — Flight was cancelled by the airline

Hello Sir/ Madam,

I had booked return flights from sharjah to Istanbul on 2nd April. Booking ID no. NN[protected] and NN[protected] but due to covid -19 pandemic the flight was cancelled by the airline. Since the airlines cancelled the flight I applied for full refund. I tried contacting Make my trip several times in last 6 months but there was no response from them. In between I kept getting messages from make my trip that they are trying to contact airlines for refund. On 2nd Oct 2020, i recieved a message saying that the ticket has been cancelled and the refund amount which I will recieve will be Rs.42, 764 but the entire amount for the tickets I paid was Rs.1, 02, 755.
The ticket was cancelled by the airline so I must get the full refund or if you are unable to do the full refund kindly keep the ticket open so I can reschedule the date according to my preference.
Please look into this issue and solve my query as soon as possible..
Since i have tried contacting the customer care right from the beginning and we couldnt reach out and if you would have informed us before about that there would be a cancellation fee charges from the airline we would have kept the ticket open but we didn't get any information...please look into our concern since a very long time we had saved money for our trip and we cant bear such a huge loss and the pandemic has hit us very badly and we are struggling for a living too ... please refund the full amount because it is our hard earned money and it wasnt our mistake.