[Resolved] MakeMyTrip India — for refunding

Amanveer

from Mohali, Punjab

Address:

Firozpur, Punjab, 142044

Respected authority
I amandeep singh mobile number [protected] booked a roundtrip from delhi to brisbane and brisbane to delhi through your prestigious company make my trip my booking id was nn[protected] as i called up your costumer care on 23 january to cancel my return sector trip which was to be on 7 of february from brisbane to delhi and your agent assured of returning some of the funds approx 20k and again i called up your agent on 30 january after taking my final cal for the cancellation and again i acquired about the refund policy and this time again your agent assured me of returing amount 21584 rs by calculating and with my decision he cancelled my ticket otherwise i would have not cancelled if he would have told me before hand that their would be no refund which i came to know through your email which was sent to me by your agent. After that mail i called up on your helpline number today itself and your agent told me that their would be no refund and they did not give me any correct information as they were so confused that sometime they told the email was sent by mistakingly and some time they said you will be refunded approx 8k.
Its my request to you that as per your comitment i should be refunded with the promised amount of 21548rs which was informed me before cancellation or i should be returned my both the tickets of 7th february or otherwise i will have to go for the legal action against your company at anyhow as i have all the call recorded evidences of conversation with your agent.
Thanking you

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Mar 25, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Feb 01, 2019

Updated by Amanveer Respected authority
I amandeep singh mobile number [protected] booked a roundtrip from delhi to brisbane and brisbane to delhi through your prestigious company make my trip my booking id was NN[protected] as i called up your costumer care on 23 january to cancel my return sector trip which was to be on 7 of february from brisbane to delhi and your agent assured of returning some of the funds approx 20k and again i called up your agent on 30 january after taking my final cal for the cancellation and again i acquired about the refund policy and this time again your agent assured me of returing amount 21584 rs by calculating and with my decision he cancelled my ticket otherwise i would have not cancelled if he would have told me before hand that their would be no refund which i came to know through your email which was sent to me by your agent. After that mail i called up on your helpline number today itself and your agent told me that their would be no refund and they did not give me any correct information as they were so confused that sometime they told the email was sent by mistakingly and some time they said you will be refunded approx 8k.
Its my request to you that as per your comitment i should be refunded with the promised amount of 21548rs which was informed me before cancellation or i should be returned my both the tickets of 7th february or otherwise i will have to go for the legal action against your company at anyhow as i have all the call recorded evidences of conversation with your agent.
Thanking you

Verified Support

Feb 22, 2019

MakeMyTrip India Customer Care's response Dear Amanveer

Greetings from MakeMyTrip,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

In reference to your complaint regarding blocking of seat for your flight booking, as checked our concern team has handled your case and processed refund of Inr 30292/- on 02-Feb-19. Initially, when the team claim refund from airline, it was shown incorrect refund due to which nil refund was advised from our end however, post checking with airline again, we have found that, airline has provided us some refund and accordingly same was processed from our end.

It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

Your experience has assisted us in exploring possibilities for further improvement in our service levels.

We hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care