MakeMyTrip India — Fraud by Make My Trip Openly and shamelessly twice in a single day

I had booked a Hotel in Ooty by making full advanced payment from 7th to 10th April 2023. We have the confirmed booking reciept. On reaching there at around 6:50 PM, the hotel told us that they did not have a tie up with MMT. We called MMT and after waiting in cold outside MMT confirmed that the hotel is right and they can’t do anything but offer me a refund. We had travelled all the way from Bangalore we had no option to go back as the bandipur forest gates are closed at night. We asked them to provide alternate option and they just said they are sorry all the hotels in ooty are booked . Because of their carelessness or intentional fraud we had no where to stay in the middle of the night in cold weather. On insisting further they gave us an alternate hotel and confirmed the booking. On reaching this property we came across another surprise where they told no rooms are available and again I had to call MMT, we requested again to make arrangement only for one night and then refund rest of the amount, but they couldnt help . The new hotel team made us wait and ask us to adjust, where they took us to a place in remote location made us wait again for the key till 10 pm and to our surprise again the place was already book by 6 people and they wanted us to adjust with them. After paying the full amount in adavance, we had to go through so much of struggle and stress . There was no room, it was a fraud. We waited till 11:30 PM, called MMT but they didnt do anything other than telling us they will call back and manage for that night. Thank god we survived that night only because we had a car, otherwise anything could have happened to us. They offered us refund but its been more than a week, no call back and no refund. I feel its a crime, not only they took our money but left us to suffer with no regret of their own incompetency to fullfill the basic customer need on which the company is set up . They ruined our vacation, the time and money we spent to plan and travel, the long weekend we get after working daily and the first long weekend after my wedding. They have to refund all of my money and compensate the horrific experience me and my husband had to go through on the night of 7th April 2023. I have lost all my trust in MMT, they had a chance to regsin their faith by cslling us back but they dont care to do that as well… Hope this forum can help me get some justice!