[Resolved]  MakeMyTrip India — fraud cheating

Dear sir/ maam,
With reference to id’s 1) nl[protected] nl[protected] nl[protected]
We had booked holiday packages from kolkata branch office for our family with 9 people.
We always considered mmt as a company with client satisfaction as main moto. But it turned out to be myth.

We were given trip that included 11 days & 10 night. Our biggest mistake was that relying on mmt we didn’t count the day’s. I never thought that package will have date cheating.in reality we are getting 9 & 1/2 days & 10 nights.

On putting up this matter to faiza who was taking care of our trip & mastermind behind this misleading she straight way denied. We have been asking for proper itinerary from faiza since long time but she was pushing the matter & was only concerned with payments. Each time she sent itinerary with mistake’s. We always received ‘vague ‘ itinerary. On receiving day wise itinerary which was still vague we found that it was just 9&1/2 days. We wouldn’t have counted date but delay in sending proper streamlined itinerary from faiza side made me suspicious. Only to realise that that we were misguided with days.

I was informed that our flight will be early morning but not the fact that because of this we will loose a day. Mr anit sarkar was extremely rude & insensitive to our problems. Would appreciate mr. Sudhanshu to try to solve the issues but the fact remains that the matter is unsolved. May be certain things are not in his hand. But at least he had courtesy in replying & trying.

Worst part is to hide the mistakes of a “salesperson”, here a valuable client has been turned to “scrape goat “ by mr anit sarkar.

Profit motive is always important to run a company but nevertheless equal importance is trust & clients satisfaction.

A client who is paying 16 lakh for a trip will not argue for meager few amount. Clients are considered as assets in service sector but here we have been not only framed wrong but cheated too.

I understand that flights are booked, time is less but still there are other options to compensate the mistakes committed by salesperson. Instead of provide concrete solutions we were cheated.

A client bring’s more clients by reference but here u are cutting the roots only. We genuinely expect concrete clients friendly & satisfying reply.

Tried to bring to notice that such misleading are being done by salesperson to earn commissions. If mmt is least bothered about clients they will definitely take adequate action. Hopefully this issue isn’t treated as garbage because complete payment from our side is done. So obviously we are handicapped & ball lies in ur court. Still i expect justice from mmt.

Hopefully you will do needful as soon as possible.