[Resolved] MakeMyTrip India — fraud dealers

yamini aggarwal

from Allahabad, Uttar Pradesh

Address:	110092
Website:	www.makemytrip.com

Hi team,

Please be informed that i am facing issue while contacting mmt. I booked two tickets from. Delhi to jaipur. My bus timing was 5.00 a. M i was at nodal point around 4.40 a. M but there was no bus then we went to the shop address provided by mmt. There was only one person who was completely drunk and saying over again that bus already gone.. And sometimes he said... Bus will come. But no bus came. I registered my complaint on mmt as i booked my... Tickets through them. Earlier they had words with me... And was saying that they filled my. Vomplaint. But now am trying to contact mmt regarding my complaint but they are rejecting my number saying that it is not a valid number though it is. Now am not able to contact both the company and dealer.

Kindly help in getting my money back.

Regards,
Tarun das
[protected]
[protected]

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Dec 25, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

MakeMyTrip India Customer Care's response Dear yamini aggarwal
Greetings from MakeMyTrip!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, while validating your case we have found that, our concern team has handled your case and post checking the details with vendor, processed full refund of Inr 1263+75/- on 14-Nov-17 with a refund reference number#[protected]. The same should reflect in your account as per your bank processing cycle.
We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.
We thank you for writing to us.

Regards,
Team-MakeMyTrip Care