MakeMyTrip India — Fraud Intension - Payment not refunded- Very customer unfriendly
S
S Mahajan
Jul 28, 2023
I had booked the Ladakh package on 1st May after paying 15000 as advance payment. But due to Go Air flights issue asked the company to either change the flights or cancel the package or change the package to another location on 2nd May itself. Even after numerous follow-ups no response received from MMT. At last on 4th I got response that money will be adjusted to new package. But on 5th I got the message that 8K will be deducted even I cancel or change the package. So I decided to cancel the package. ( same was mentioned in T&C). I got confirmation for cancellation on 5th itself. But even after 3 months I have not received the refund. As this was not customer fault but flight operator issue, company should have refunded the whole amount but instead company has not refunded any amount till now with no proper justification. It seems very intentional malpractice
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