MakeMyTrip India — fraudulent activities with customers

Address:

110027

Dear sir,
I booked a trip from make my trip for shimla, manali, dharamsala & dalhousie for 9 nights and 10 days. They charged me rs. 69, 417.00 for this trip without hotel in manali. They charged rs. 3500.00 per day for a cab for 10 days that means rs. 35, 000 for a cab for whole trip. But they provide me a horrible cab driver, and that man misbehaving and refuse to take me at any local site scene as per make my trip itinerary. And that driver completed my package before one day of my tour schedule. I complain at make my trip customer service for last 10days. For the harassment i demand only the payment they made for that cab of rs. 35, 000.00. After 10 days they now told me yes the driver agreed his fault and they are sorry but they refund me only rs. 5, 000.00 for this fraudulent activities.
Sir, it is my painful request to you that kindly take some action for this, so that i can reward back my money and teach them a lesson that they can’t do this kind of fraudulent activities with any customers next time. The customers paid early for any trips with trust. But make my trip done such kind of fraud with the customers.
Please do the needful and oblige at earliest.

Regards
Sujay poddar
[protected], [protected]