MakeMyTrip India — fraudulent transaction with my debit card

Address:

Plot No 8, Boudhanagar, Suchitra, Hyderabad, Telangana, 500055

Hi,

This is to update you that there is a fraudulent transaction occured using my debit card ending with 1176.

Here is the message which i have received at 7:35 pm ist on 27th may 2019 for the fradualnt transaction - "alert:you've spent rs.5400.00 via debit card xx1176 at makemytrip1113010 on[protected]:19:35:07. Avl bal rs.643.87. Not you? Call [protected]."

I have also filed a petition with telangana state police department and petition id# is 32. Also, visited hdfc branch and submitted cardholder dispute form.

Hdfc bank claim that the transactions are duly authorized e-commerce transactions done using the above mentioned debit card and requested to contact makemytrip as this is the money recepients party and can address my issue better.

I am looking out for some basic information below, request to please help on the same:

1. How and where the transaction take place (Location - city, area, etc)?
2. Why i didn't receive any otp for this transaction?
3. How the amount debited despite of not receiving any otp?
4. Find their ip address
5. Find out the booking account details

Please let me know if you need any further information.

Regards
Rakesh