[Resolved] MakeMyTrip India — Frequent cancellations of flight and irresponsible customer representative

sood2016

Address:	122016
Website:	makemytrip.com

Date : 07-aug-2016
Client number :[protected]
Makemytrip is cancelling my flights and saying emirates cancelled the flight. I had a discussion with emirates and they mentioned there has been no change in the flight and flight is still available and makemytrip has only changed the flight. I have been raising this issue as makemytrip is lying to the customers and cancelling the flight from their side and providing different alternatives from where they first charge more from the customer in advance booking and later change the flights to gain more margin in the tickets. Please take any action against the same.

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Aug 8, 2016

Complaint marked as Resolved

MakeMyTrip representative Chandra discussed with Airlines and found same available flight option and sent for revaluation to consolidator.Other representative Mohit was not trained to handle this issue.

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

MakeMyTrip India Customer Care's response Dear Mr Sood,

Greetings from MakeMyTrip!!

As we have checked while validating the matter we found that your issue has been resolved and new e-ticket has been sent to you.

Kindly do let us know for any further assistance required for booking.

Hence we are closing the matter from our end.

Assuring Best Services.

Regards

Team-MakeMyTripCare.