MakeMyTrip India — Full refund not received (flight spicejet)

Booking : Goa to mumbai (Spicejet) for 12th June 2023.

Complaint : Flight the spice jet flight was delayed by 7 hrs, then it was cancelled.

I had paid Rs. 3625 in total for the ticket.
Refund received : Rs. 3091
They didn't give the MMT convenience fees of Rs.309.
Then the remaining rs. 225 I don't know why it's not received (which was paid for locking the price)

It's not customer's fault for the flight getting cancelled, why should I receive less amount.

MMT convenience fees is charged as a commission, but the service was not received for it, so why is MMT not refunding that amount.
The remaining Rs. 215 was paid for locking the price, for which service was not received.

Kindly refund the remaining balance. That is rs. 534 (rs.3625 - rs.3091)

The worst things is MMT customer service, they have an IVR customer service, which is automated and directs you to the app, and we can't communicate with an actual person for any query.