[Resolved] MakeMyTrip India — Harassing customer - no clear policy, worst service and full of technical issues

sinhaanandkr

Address:	201009
Website:	www.makemytrip.com

Customers - please do not book hotel summit swiss heritage hotel, darjeeling or any hotel of hotel summit swiss heritage hotel (Specially with make my trip). Worst service, no clear policy. If you booked then your money will be captured. You have to stay or loose your many in any case.
There is no clear policy of make my trip and corresponding hotel summit swiss heritage hotel. When i was booked the hotel on 05-may-2017, at the time of booking the makemytrip app was displaying "free cancellation before 23-jun-2017 12:00 pm ist". But we received the voucher with 15 days before cancellation policy however, i have to stay and already planned to visit darjeeling so it did not matter for me. But now policy has again changed/displaying that the hotel is again available with "free cancellation before 23-jun-2017 12:00 pm ist" but in my case it is 15 days. If hotel's has 15 days cancellation policy then how can mmt displaying or given only 3 days cancellation policy on 16/17/18-jun-2017? So there is no synchronization between hotel and mmt.

As television is broadcasting and it is already in news that since last 7-8 days (On 18-ju-2017) darjeeling situation is very bad and dangerous for visitor. So other customers and hotels are cancelling their booking. But here makemytrip and hotel - summit swiss heritage hotel both are harassing me and both are transferring their responsibilities upon each other. Mmt saying there is no update and cancellation/refund will depend upon hotel and hotel saying the all responsibilities are for mmt.
I am continuously in touch with mmt (Hotel was not picking up call on all 3 numbers mentioned on voucher and internet). Mmt has no information about darjeeling issue and asking me to wait till 18 then 19 and then 24-jun. No body carrying here for customer, customer life is not important for mmt and hotel both. Both are caring only about the money which they already stolen from customer on false cancellation policy or issue in mmt website/technical problem on app.

Now, i do not have much time to waste (Already wasted approximately 3 hours on phone). Please keep my money with you. I do not want to go with mmt and hotel.
And wanted to other customer to be aware and do not book anything from mmt. There is no authenticity and moral. Just for making money and harass customer. Worst service.

Regards,
Anand
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

MakeMyTrip India Customer Care's response Dear sinhaanandkr,

We have taken cognizance of your comments and the spirit in which you have shared your feedback. We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

Further, we have checked and found that our concern team has processed full refund against your booking on 24-Jun-17 and same should now be reflecting in your account depending upon your bank processing cycle. We hope your concern has been resolved. We apologize for all the inconvenience.

Assuring you best of our services.

Regards,
Team-MakeMyTrip Care