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Flight reference no. Dtxqe8 from jkf to sfo on 20th july bokked by makemy trip for virgin atlantics and operated by delta
Sorry to report you that i had horrible experience while checking for my flight no. Dl0273 at jkf airport. Upon receiving a mail on delta on 19th july i web checked in and while reporting at the airport for baggage drop i was told by the executive (Perhaps ms. Diane) that my ticket is not a valid one and the numbers don't match with the records. I told her to look at the mail received from delta and the travel document issued by makemytrip but of no use. Instead she made me run to terminal 4 to talk to virgin atlantic office. Though i requested for wheel chair for both o[censored]s, i had to run around but of no avail. She was not ready to listen and not ready to call her seniors to sort out issues. I took makemytrip officials on phone and they arranged another mail from delta but she was not ready to see this mail also and refused boarding passes. After too much ordeal she suddenly said ok one number is matching and did one check in again we were in a fix. After few minutes she did check in for second passenger saying now she got the correct number. It was already 4.30 or so. We took one available wheel chair and rushed for security and boarding literraly running. Somehow boarded flight. Another shock was waiting for us as we got only one checked in baggage and the other three were delivered to us the next day at 2.30 pm i. E. On 21st july. Please enquire and fix responsibilities for such harassment to senior citizens.
M. K. Mohindroo pax one
Arun mohindroo pax two
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